Information We Collect

We collect different types of information depending on how you interact with our services. Most of this happens when you reach out to us or use our platform.

Personal Information

• Your name and contact details (email address, phone number)
• Business information including company name and registration details
• Financial data relevant to automation setup and configuration
• Communication records when you contact us for support
• Technical information about how you access our website

Automatically Collected Data

When you visit our website, we automatically gather certain technical information. This includes your IP address, browser type, device information, and pages you visit. We use this to improve our services and understand how people use our site.

How We Use Your Information

Your data helps us provide better service and keep you informed. Here's what we do with it:

Data Storage and Security

We store your information on secure servers located within the European Union. Our security measures include encryption, regular backups, and restricted access controls. Only authorized team members can access personal data, and they're trained on data protection practices.

Data Retention

We keep your personal information only as long as necessary. Active client data is maintained throughout our business relationship. After termination of services, we retain records for seven years to comply with Czech accounting and tax regulations. You can request earlier deletion in most cases.

Sharing Your Information

We don't sell your data. Period. But we do share information with trusted partners when necessary:

• Cloud hosting providers who maintain our infrastructure (all EU-based)
• Payment processors for handling transactions securely
• Professional advisors including accountants and legal counsel
• Government authorities when legally required
• Service providers who help us deliver our automation solutions

All third parties are contractually bound to protect your data and use it only for specified purposes. We conduct due diligence to ensure they meet our security standards.

Your Rights Under GDPR

As someone whose data we process, you have several rights. These aren't just theoretical—we respect them and make it easy to exercise them.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide it in a structured, commonly used format within 30 days. There's no charge for the first request in any 12-month period.

Correction and Deletion

Found something inaccurate? Let us know and we'll fix it promptly. You can also request deletion of your data, though we may need to retain certain information for legal compliance.

Restriction and Objection

You can ask us to limit how we use your data or object to certain types of processing. We'll honor these requests unless we have compelling legitimate grounds to continue.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. Essential cookies are necessary for basic functionality. Analytics cookies help us understand how visitors use our site.

You can control cookie settings through your browser. Blocking certain cookies may affect how the website works. We don't use third-party advertising cookies or tracking pixels.

International Data Transfers

We primarily operate within the EU, so most data stays within European borders. If we need to transfer information outside the EU, we use approved mechanisms like Standard Contractual Clauses to ensure adequate protection.

Any international transfers are limited to what's necessary for service delivery and subject to appropriate safeguards.

Children's Privacy

Our services are designed for businesses and adults. We don't knowingly collect information from anyone under 16 years old. If you're a parent who believes we've inadvertently collected data about your child, contact us immediately and we'll delete it.

Changes to This Policy

We review and update this privacy policy periodically. Significant changes will be communicated via email to active clients. The "Last Updated" date at the top shows when we last modified this document.

Continued use of our services after changes take effect means you accept the updated policy. We recommend checking this page occasionally to stay informed.