Refund Policy
Last updated: January 15, 2025
At Imediatneedge, we're committed to your satisfaction with our financial automation setup services. This policy outlines how we handle refund requests and what you can expect throughout the process.
We understand that investing in financial automation is a significant decision. That's why we've created a clear, straightforward approach to refunds that protects your interests while maintaining fair business practices.
Refund Eligibility
Not all situations qualify for refunds, and timing matters. Here's what determines whether your request can be approved:
Initial Setup Phase
Full refunds available within 14 days of purchase if setup hasn't been initiated or completed. Once we've begun implementing your automation systems, different terms apply.
Service Issues
If we're unable to deliver the agreed-upon services due to technical limitations or compatibility issues with your existing systems, partial or full refunds may be granted.
Timeline Extensions
When project timelines extend beyond agreed schedules due to factors within our control, you may be eligible for partial refunds or service credits.
How to Request a Refund
The process is designed to be simple and transparent. Follow these steps to submit your request:
Contact Our Support Team
Send an email to our team with your order details and reason for the refund request. Include your purchase date, service package, and any relevant documentation that supports your case.
Initial Review
We'll review your request within two business days and may reach out for additional information or clarification. Sometimes issues can be resolved without needing a refund.
Decision Notification
You'll receive a clear decision about your refund request within five business days. If approved, we'll outline the next steps and expected timeline for processing.
Refund Processing
Once approved, refunds are processed back to your original payment method. The time it takes to appear in your account depends on your bank or payment provider.
Processing Timelines
Bank transfers typically take 5-7 business days to process completely. Credit card refunds usually appear within 3-5 business days, though some banks may take up to 10 business days.
PayPal and other digital payment platforms generally reflect refunds within 24-48 hours of processing on our end.
We'll send you confirmation once the refund has been initiated from our side, along with a reference number you can use to track the transaction with your payment provider.
Refund Scenarios
Different situations warrant different approaches. Here's how we handle common refund scenarios:
Before Service Delivery
If you cancel before we've started work on your project, you're entitled to a full refund minus any administrative fees (typically around 5% to cover payment processing costs).
Partial Service Completion
When work has begun but isn't finished, refunds are calculated based on completed deliverables. You'll be charged only for the portions of the service that have been delivered and implemented.
Technical Incompatibility
If your existing systems can't support our automation tools and we discover this after starting the project, you'll receive a full refund for any work that can't be completed.
Dissatisfaction with Results
We'll first attempt to address concerns through revisions or adjustments. If the core functionality doesn't meet the agreed specifications, partial refunds may be considered based on the specific circumstances.
Training and Consultation Services
These services are generally non-refundable once delivered, as the knowledge and time have already been provided. Cancellations before scheduled sessions may qualify for refunds or rescheduling.
Payment Methods and Refund Returns
Refunds are always returned to the original payment method used for the purchase. Here's what to expect based on how you paid:
Credit/Debit Cards
3-10 business days
Bank Transfer
5-7 business days
PayPal
1-2 business days
Wire Transfer
7-10 business days
Important Considerations
Custom development work that's specific to your business needs may not be fully refundable once completed, as this work cannot be reused for other clients. We'll always discuss this before beginning any custom projects.
Refund requests made more than 30 days after service completion require additional review and documentation. We recommend addressing any concerns as soon as they arise.
If you've received promotional pricing or discounts, refund amounts will reflect the actual amount paid, not the original undiscounted price.
Dispute Resolution
We believe most issues can be resolved through direct communication. If you're not satisfied with our initial response to your refund request, you can escalate the matter to our senior management team.
All escalations are reviewed within seven business days by someone who wasn't involved in the original decision. We'll provide a detailed explanation of our final determination and the reasoning behind it.
For clients in the Czech Republic, you have additional rights under local consumer protection laws, which may provide further avenues for dispute resolution if needed.